Shipping policy
Thank you for shopping with Graced One! We want to make sure your order gets to you as quickly and smoothly as possible. Below you’ll find everything you need to know about how we ship and deliver our products across South Africa.
1. Where We Deliver
We deliver to all physical addresses within the borders of South Africa.
Please note: Our couriers require a physical address where someone will be available to sign for the package during standard business hours (Monday to Friday, 8:00 AM to 5:00 PM).
We do not ship to P.O. Boxes or Postnet Suites via standard courier.
2. Shipping Rates & Free Shipping Thresholds
Shipping fees are calculated at checkout based on your delivery address and the size/weight of your order.
Main Centres: R100 flat rate.
Regional & Outlying Areas: R150 flat rate.
3. Delivery Timeframes
Delivery times depend on where you are located. Once your order has been processed and dispatched, you can generally expect your package within the following timeframes:
Gauteng (Main Centres): 1 - 3 business days
Other Main Centres ( Cape Town, Durban, etc): 3 - 5 business days
Regional / Outlying Areas: 3 - 7 business days
Friendly reminder: We do not ship or deliver on weekends or public holidays.
4. Order Processing Time
All orders are made within 8 to 10 weeks after we receive your payment confirmation.
If you pay via EFT, your order will only be processed once the funds reflect in our bank account. To speed things up, please send your proof of payment to k8qx6f82cc@privaterelay.appleid.com.
During high-volume periods (like Black Friday, the festive season, or major sales), processing may take an extra day or two. We appreciate your patience!
5. Tracking Your Order
The moment your order leaves our warehouse, we will send you a dispatch email containing a tracking number and a link to the courier’s tracking portal. You’ll be able to follow your package's journey in real-time.
6. Damaged or Lost Packages
We take great care in packing your items, but sometimes things happen on the road.
If your package arrives visibly damaged, please note it on the courier’s waybill when signing for it, take photos, and contact us at k8qx6f82cc@privaterelay.appleid.com within 24 hours.
If your package is lost in transit by the courier, we will either send a replacement or issue a full refund once the courier company confirms the loss.
7. Contact Us
If you have any questions about your delivery or need help tracking a package, please reach out to our team:
Email: k8qx6f82cc@privaterelay.appleid.com
Hours: Monday – Friday, 8:00 AM – 5:00 PM